{"id":9162,"date":"2022-06-08T09:23:00","date_gmt":"2022-06-08T09:23:00","guid":{"rendered":"https:\/\/silverlit.com\/faq"},"modified":"2024-01-11T16:17:18","modified_gmt":"2024-01-11T16:17:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/silverlit.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9162\" class=\"elementor elementor-9162 elementor-8520\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0961cce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0961cce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5d90a0\" data-id=\"f5d90a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49ceb39 elementor-widget elementor-widget-image\" data-id=\"49ceb39\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"442\" height=\"318\" src=\"https:\/\/silverlit.com\/wp-content\/uploads\/2022\/12\/Sans-titre-2.png\" class=\"attachment-large size-large wp-image-13304\" alt=\"\" srcset=\"https:\/\/silverlit.com\/wp-content\/uploads\/2022\/12\/Sans-titre-2.png 442w, https:\/\/silverlit.com\/wp-content\/uploads\/2022\/12\/Sans-titre-2-300x216.png 300w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66363c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66363c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d6f353\" data-id=\"7d6f353\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1c583b elementor-widget elementor-widget-text-editor\" data-id=\"b1c583b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous rencontrez un probl\u00e8me avec l&rsquo;un de nos jouets, nous vous invitons \u00e0 vous rapprocher de l\u2019enseigne dans laquelle vous l\u2019avez achet\u00e9, muni de votre preuve d&rsquo;achat (ticket de caisse, ticket cadeau, facture, relev\u00e9 de carte de cr\u00e9dit ou carte de fid\u00e9lit\u00e9 du magasin) afin que votre demande soit prise charge. En effet, afin de r\u00e9pondre au mieux \u00e0 vos demandes, nous avons mis en place un partenariat sp\u00e9cifique avec chacun de nos revendeurs qui prendra <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">directement<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0en charge vos demandes de SAV.<\/span><\/p><p>Si vous avez des questions sur le fonctionnement de votre jouet, n&rsquo;h\u00e9sitez pas \u00e0:<\/p><p>&#8211; t\u00e9l\u00e9charger nos notices produits au sein de chaque fiche produits\u00a0<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">&#8211; consulter les tutoriels sur notre <\/span><a style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\" href=\"https:\/\/www.youtube.com\/c\/SILVERLITFRANCE\">cha\u00eene Youtube SILVERLIT FRANCE<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d692e elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"c8d692e\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2101\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2101\" aria-expanded=\"false\">G\u00e9n\u00e9ral<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2101\" aria-expanded=\"false\">G\u00e9n\u00e9ral<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2101\" tabindex=\"0\" hidden=\"false\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9164\" class=\"elementor elementor-9164 elementor-8531 elementor-8531\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bab3d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bab3d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf5f32e\" data-id=\"cf5f32e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-741795c0 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"741795c0\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-741795c0\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"741795c0\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"1-o-acheter-les-produits-silverlit-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1941\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">1. O\u00f9 acheter les produits Silverlit ? <\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1941\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"1-o-acheter-les-produits-silverlit-\">Nous ne disposons pas encore de boutique en ligne sur notre site internet. Mais vous pouvez trouver nos jouets chez tous les sp\u00e9cialistes (KingJouet, Jou\u00e9Club, La Grande R\u00e9cr\u00e9, Oxybul) et grandes surfaces (Carrefour, Auchan, E.Leclerc), en magasins physiques et sur leurs sites internet.\n<br><\/br>\nNous disposons \u00e9galement d\u2019une boutique <a href=\"https:\/\/www.amazon.fr\/stores\/Silverlit\/page\/0AEEC966-65B6-42CA-BC23-BC2F07A26EFA?ref_=ast_bln\">Amazon<\/a> sur laquelle vous trouverez tous les produits Silverlit.<\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6405eb9a elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"6405eb9a\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-6405eb9a\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"6405eb9a\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"2-jai-perdu-la-notice-dutilisation-de-mon-jouet-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1671\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">2. J&rsquo;ai perdu la notice d&rsquo;utilisation de mon jouet <\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1671\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"2-jai-perdu-la-notice-dutilisation-de-mon-jouet-\"><p>Vous pouvez retrouver tous les modes d&#8217;emploi de nos jouet sur notre site internet.<br \/><br \/><br \/>Il suffit de vous rendre sur la fiche produit du jouet concern\u00e9 puis dans l&rsquo;onglet \u00ab\u00a0Mode d&#8217;emploi\u00a0\u00bb pour t\u00e9l\u00e9charger la notice d&rsquo;utilisation.<br \/><br \/><br \/>Si vous ne trouvez pas le jouet\u00a0 que vous recherchez sur notre site, envoyez-nous un mail \u00e0 contactfr@silverlit.com<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7c5c3c elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"3f7c5c3c\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-3f7c5c3c\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"3f7c5c3c\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"3-comment-fonctionne-la-garantie-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1061\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">3. Comment fonctionne la garantie ? <\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1061\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"3-comment-fonctionne-la-garantie-\"><p>Tous nos produits sont garantis deux ans. En cas de dysfonctionnement de votre jouet, nous vous invitons \u00e0 vous rapprocher du magasin\/site internet depuis lequel vous<br \/>avez pass\u00e9 commande, muni de votre justificatif d\u2019achat, afin de voir avec eux si le dysfonctionnement s\u2019inscrit<br \/>dans le cadre de la garantie.<br \/><br \/><br \/>Si c&rsquo;est le cas, le revendeur se chargera directement d&rsquo;\u00e9changer ou de rembourser votre produit.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d16f591 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"6d16f591\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-6d16f591\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"6d16f591\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"4-o-puis-je-trouver-des-pices-dtaches-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1831\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">4. O\u00f9 puis-je trouver des pi\u00e8ces d\u00e9tach\u00e9es ? <\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1831\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"4-o-puis-je-trouver-des-pices-dtaches-\"><p>Malheureusement, nous ne disposons pas encore de service de pi\u00e8ces d\u00e9tach\u00e9es.\u00a0<\/p><p>Tous nos produits sont garantis deux ans. En cas de dysfonctionnement de votre jouet, nous vous invitons \u00e0 vous rapprocher du magasin\/site internet depuis lequel vous<br \/>avez pass\u00e9 commande, muni de votre justificatif d\u2019achat, afin de voir avec eux si le dysfonctionnement s\u2019inscrit<br \/>dans le cadre de la garantie.<br \/><br \/>Si c&rsquo;est le cas, le revendeur se chargera directement d&rsquo;\u00e9changer ou de rembourser votre produit.<br \/><br \/>Silverlit ne peut \u00e9changer ou rembourser un produit directement. Vous devez imp\u00e9rativement passer par le magasin ou site internet dans lequel vous avez achet\u00e9 votre jouet.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e89a73f elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"5e89a73f\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-5e89a73f\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"5e89a73f\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"5-comment-changer-ou-me-faire-rembourser-un-produit-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1581\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">5. Comment \u00e9changer ou me faire rembourser un produit ? <\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1581\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"5-comment-changer-ou-me-faire-rembourser-un-produit-\"><p>Tous nos produits sont garantis deux ans. En cas de dysfonctionnement de votre jouet, nous vous invitons \u00e0 vous rapprocher du magasin\/site internet depuis lequel vous<br \/>avez pass\u00e9 commande, muni de votre justificatif d\u2019achat, afin de voir avec eux si le dysfonctionnement s\u2019inscrit<br \/>dans le cadre de la garantie.<br \/><br \/><br \/>Si c&rsquo;est le cas, le revendeur se chargera directement d&rsquo;\u00e9changer ou de rembourser votre produit.<br \/><br \/><br \/>Silverlit ne peut \u00e9changer ou rembourser un produit directement. Vous devez imp\u00e9rativement passer par le magasin ou site internet dans lequel vous avez achet\u00e9 votre jouet.<br \/><br \/><br \/>Sans ticket de caisse faisant preuve de garantie, le revendeur ne pourra malheureusement pas \u00e9changer ou rembourser votre produit.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b57192 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"b57192\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-b57192\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"b57192\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"6-est-il-possible-de-rparer-un-produit-dfectueux-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1181\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">6. Est-il possible de r\u00e9parer un produit d\u00e9fectueux ? <\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1181\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"6-est-il-possible-de-rparer-un-produit-dfectueux-\"><p>Malheureusement, nous ne disposons pas encore de service de r\u00e9paration.\u00a0<\/p><p>\u00a0<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9940e69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9940e69\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b7d2c1\" data-id=\"5b7d2c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be298de elementor-widget elementor-widget-spacer\" data-id=\"be298de\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Si vous rencontrez un probl\u00e8me avec l&rsquo;un de nos jouets, nous vous invitons \u00e0 vous rapprocher de l\u2019enseigne dans laquelle vous l\u2019avez achet\u00e9, muni de votre preuve d&rsquo;achat (ticket de caisse, ticket cadeau, facture, relev\u00e9 de carte de cr\u00e9dit ou &hellip; <a href=\"https:\/\/silverlit.com\/fr\/faq\/\">Readmore<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-9162","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Silverlit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silverlit.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Silverlit\" \/>\n<meta property=\"og:description\" content=\"Si vous rencontrez un probl\u00e8me avec l&rsquo;un de nos jouets, nous vous invitons \u00e0 vous rapprocher de l\u2019enseigne dans laquelle vous l\u2019avez achet\u00e9, muni de votre preuve d&rsquo;achat (ticket de caisse, ticket cadeau, facture, relev\u00e9 de carte de cr\u00e9dit ou &hellip; 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