{"id":9135,"date":"2016-10-14T02:04:18","date_gmt":"2016-10-14T02:04:18","guid":{"rendered":"https:\/\/silverlit.com\/contact-us"},"modified":"2024-01-16T15:01:32","modified_gmt":"2024-01-16T15:01:32","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/silverlit.com\/fr\/contact-us\/","title":{"rendered":"Nous Contacter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9135\" class=\"elementor elementor-9135 elementor-5816\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31286ebe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31286ebe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32b0556f\" data-id=\"32b0556f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a213281 elementor-widget elementor-widget-heading\" data-id=\"a213281\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contacter Silverlit<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d999b6 elementor-widget elementor-widget-text-editor\" data-id=\"0d999b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez SILVERLIT, nous avons tr\u00e8s \u00e0 c\u0153ur de servir au mieux nos clients lorsqu&rsquo;ils ont besoin d&rsquo;assistance.<br \/>Si vous avez besoin de v\u00e9rifier une information, merci de bien vouloir consulter <a href=\"https:\/\/silverlit.com\/fr\/faq\/\">notre page FAQ<\/a> qui est faite pour r\u00e9pondre \u00e0 la plupart des questions li\u00e9es \u00e0 nos produits et services. Si vous ne trouvez pas l&rsquo;information dont vous avez besoin, contactez-nous via le formulaire ci-dessous. Nous vous r\u00e9pondrons dans les plus brefs d\u00e9lais.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6da6be6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6da6be6\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61afc450\" data-id=\"61afc450\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a0e39c0 elementor-widget elementor-widget-heading\" data-id=\"4a0e39c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nous Contacter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74864540 elementor-widget elementor-widget-heading\" data-id=\"74864540\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Informations de contact<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47a14015 contact_us elementor-widget elementor-widget-shortcode\" data-id=\"47a14015\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9129-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9129\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/9135#wpcf7-f9129-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9129\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9129-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-9129  \"><div id=\"kcleft\">\n   Pr\u00e9nom* <span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span> <br \/>\n   Email* <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> \n<\/div>\n<div id=\"kcright\">\n   Nom de famille* <span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span> <br \/>\n   Num\u00e9ro de t\u00e9l\u00e9phone <span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone\" \/><\/span> \n<\/div>\n<p> Sujet*\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-subject\"><option value=\"Choisir un sujet\">Choisir un sujet<\/option><option value=\"Informations techniques sur un jouet\">Informations techniques sur un jouet<\/option><option value=\"Achat  sur Amazon\">Achat  sur Amazon<\/option><option value=\"Achat sur un autre site internet (Cdiscount, Picwictoys, Fnac\u2026)\">Achat sur un autre site internet (Cdiscount, Picwictoys, Fnac\u2026)<\/option><option value=\"Achat en magasin physique\">Achat en magasin physique<\/option><option value=\"Autres\">Autres<\/option><\/select><\/span><\/p>\n\n<div class=\"uacf7_conditional conditional-950\">\nBonjour,\n\nSi vous rencontrez un probl\u00e8me avec l'un de nos jouets, nous vous invitons \u00e0 vous rapprocher de l\u2019enseigne dans laquelle vous l\u2019avez achet\u00e9 (hypermarch\u00e9, magasin de jouets sp\u00e9cialis\u00e9s, magasin multi-marques...), muni de votre preuve d'achat, ticket cadeau, facture ou d'un relev\u00e9 de carte de cr\u00e9dit afin que votre demande soit prise charge. En effet, afin de faciliter vos d\u00e9marches, nous avons mis en place un partenariat sp\u00e9cifique directement avec chacun de nos revendeurs pour prendre en charge le SAV et d\u2019\u00e9ventuels souci de qualit\u00e9.\n\nSi vous avez des questions sur le fonctionnement de votre jouet, n'h\u00e9sitez pas \u00e0:\n\n- t\u00e9l\u00e9charger nos notices produits au sein de chaque fiche produits du <a href=\"https:\/\/silverlit.com\/fr\/\">site<\/a>\n\n- consulter les tutoriels sur <a href=\"https:\/\/www.youtube.com\/c\/SILVERLITFRANCE\">notre cha\u00eene youtube SILVERLIT FRANCE<\/a>\n\n- contacter directement notre super testeur et expert technique \u00e0 l'adresse suivante: sav@silverlit.fr, il reviendra vers vous d\u00e8s que possible.\n\n<\/div>\n\n<div class=\"uacf7_conditional conditional-550\">\n\n<p> Votre message*\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/p>\n\n<div>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-878\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-878\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Conform\u00e9ment \u00e0 la R\u00e9glementation G\u00e9n\u00e9rale de Protection des Donn\u00e9es en vigueur depuis le 25 Mai 2018, le Groupe Silverlit SAS s\u2019engage \u00e0 prot\u00e9ger au mieux vos donn\u00e9es et votre vie priv\u00e9e. Les donn\u00e9es \u00e0 caract\u00e8re personnel collect\u00e9es font l\u2019objet d\u2019un traitement dont nous sommes responsables. Ces donn\u00e9es sont collect\u00e9es dans le cadre de notre politique digitale et sont n\u00e9cessaires \u00e0 l\u2019envoi de communication directe, \u00e0 la gestion de notre relation client.\n\nElles sont destin\u00e9es aux services \u00e9tablis en France en charge de la relation clients au sein du Silverlit SAS (service marketing, service client, site de vente en ligne \"silverlit.com\").\n\nElles seront conserv\u00e9es pendant 3 ans \u00e0 compter de votre derni\u00e8re interaction avec le Silverlit SAS. Conform\u00e9ment \u00e0 la r\u00e9glementation applicable en mati\u00e8re de donn\u00e9es \u00e0 caract\u00e8re personnel, vous disposez d\u2019un droit d\u2019acc\u00e8s, de rectification, d\u2019opposition, de limitation du traitement, d\u2019effacement et de portabilit\u00e9 de vos donn\u00e9es que vous pouvez exercer en contactant notre service Clients par e-mail avec ce formulaire.<\/span><\/label><\/span><\/span><\/span><\/div>\n\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Soumettre\" \/>\n<\/div><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contacter Silverlit Chez SILVERLIT, nous avons tr\u00e8s \u00e0 c\u0153ur de servir au mieux nos clients lorsqu&rsquo;ils ont besoin d&rsquo;assistance.Si vous avez besoin de v\u00e9rifier une information, merci de bien vouloir consulter notre page FAQ qui est faite pour r\u00e9pondre \u00e0 &hellip; <a href=\"https:\/\/silverlit.com\/fr\/contact-us\/\">Readmore<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-9135","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nous Contacter - Silverlit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silverlit.com\/fr\/contact-us\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nous Contacter - Silverlit\" \/>\n<meta property=\"og:description\" content=\"Contacter Silverlit Chez SILVERLIT, nous avons tr\u00e8s \u00e0 c\u0153ur de servir au mieux nos clients lorsqu&rsquo;ils ont besoin d&rsquo;assistance.Si vous avez besoin de v\u00e9rifier une information, merci de bien vouloir consulter notre page FAQ qui est faite pour r\u00e9pondre \u00e0 &hellip; 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